FAQ

Questions parents actually ask

Getting started

What is Branon, in one paragraph?

Branon is a learning companion for students in Grades 6–12 and a clarity companion for their parents. Your child uses it to understand chapters (from their own textbook photos, notes, or PDFs), watch concept videos, practise at rising difficulty, prepare for tests, and drill with timed quizzes. You use it to see what happened during study time and how it's really going — in plain language, before the marks arrive.

Which grades and boards does it cover?

Grades 6 through 12, across CBSE, ICSE, and State Boards. For Grades 11–12 there's also exam-format practice for JEE Main, JEE Advanced, NEET, and Board exams via Exam Simulator Packs.

Does my child need an email address or phone number?

No — and that's deliberate. You sign up with your email; your child gets a nickname, a Student ID, and a PIN. We never ask for a child's real name, email, phone number, photo, or date of birth.

What devices does it work on?

Branon runs in the browser on any phone, tablet, or computer — nothing to install from an app store.

Do I need to sit with my child while they use it?

No. Branon is built for independent study — it explains, re-explains, practises, and checks understanding on its own. Your role is the five-minute check-in from your own dashboard, whenever it suits you.

Safety & privacy

What do you collect about my child?

As little as the service allows: a nickname you choose, their grade, and their learning activity inside Branon. No real name, no email, no phone, no photos, no date of birth. You, the parent, are the only person in the family with real-world identity attached to the account.

Can my child talk to strangers on Branon?

No. There is no chat between users, no social feed, no comments, no friend requests, and no ads. The only conversation in the product is between your child and the learning assistant.

What exactly can I see as a parent?

Their activity (active days, sessions, topics studied, with timestamps), a plain-language academic picture (which concepts are doing well, building, or needing attention), test-prep accuracy by difficulty, their Exam Simulator results, and the questions they've asked Chinni. What you won't see: raw "mastery scores" or rankings — we translate, we don't grade your child at you.

The content is AI-generated — can I trust it?

Branon's explanations, practice questions, and simulations are generated by AI, and AI can make mistakes. We say this plainly rather than pretending otherwise — important answers should be verified against textbooks and teachers. See our Disclaimer for the full picture.

Billing & plans

How does the family plan work?

One subscription covers your whole family: ₹499/month for 1 active child, ₹800 for 2, ₹1,100 for 3. Every plan includes unlimited normal use of all learning features, the right student app for each child's grade, and the full parent dashboard. A second parent or guardian can be invited with equal access at no extra cost.

What happens at the end of the 14-day trial?

Nothing is charged — we don't have your card. If you subscribe, everything continues. If you don't, child profiles are paused and every bit of learning history is kept, so you can subscribe later and resume exactly where they left off.

Can I change plans as my family changes?

Yes. Adding or reactivating a child works immediately, with the higher price applying only from your next renewal. Removing or pausing a child takes effect at your next renewal — they keep the access you've already paid for. Paused children are never deleted.

How do Exam Simulator Packs work?

For Grades 11–12: a pack costs ₹499 one-time and gives 20 unique, full-length simulation tests for one specific exam (JEE Main, JEE Advanced, NEET, or Board) for one child. Packs are separate from the subscription and aren't consumed by the monthly billing cycle. Completed tests stay available for review even after all 20 are used.

How do I cancel, and can I get a refund?

Cancel anytime from your dashboard — your children keep full access until the end of the period you've paid for, and you're not billed again. Refund specifics are spelled out in our Refund & Cancellation Policy.

Everyday use

My child forgot their PIN. Now what?

You reset it from your own dashboard in a few taps. Their Student ID is always visible there too. No support ticket, no waiting.

My child's textbook chapter isn't in the topic list. Can they still get help?

Yes — they can photograph the page, paste the text, or upload a PDF, and Branon teaches from that material directly. Anything not in the catalog can be added as a custom topic.

What are Rapid-fire and Relax drills?

Two speeds of timed quiz. Rapid-fire puts a countdown on each question — great for a quick 2-minute burst. Relax runs a whole session on one timer — 5 or 20 unhurried minutes. Your child picks the mode, the length, and the difficulty.

Will Branon pressure my child with streaks and leaderboards?

No streaks, no leaderboards, no comparisons with other children, and no scores flashed at them when they get something wrong. Learning here is a conversation, not a competition.

Still curious? Ask us directly — we're happy to help.

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