FAQ

Questions parents actually ask

Getting started

What is Branon, in one paragraph?

Branon is a learning companion for students in Grades 6–12 and a clarity companion for their parents. Your child uses it to understand chapters (from their own textbook photos, notes, or PDFs), watch concept videos, practise at rising difficulty, prepare for tests, and drill with timed quizzes. You use it to see what happened during study time and how it's really going — in plain language, before the marks arrive.

Which grades does it cover, and where is Branon available?

Grades 6 through 12. Branon is available worldwide, with pricing shown in your local currency at signup.

Does my child need an email address or phone number?

No — and that's deliberate. You sign up with your email; your child gets a nickname, a Student ID, and a PIN. We never ask for a child's real name, email, phone number, photo, or date of birth.

What devices does it work on?

Branon runs in the browser on any phone, tablet, or computer — nothing to install from an app store.

Do I need to sit with my child while they use it?

No. Branon is built for independent study — it explains, re-explains, practises, and checks understanding on its own. Your role is the five-minute check-in from your own dashboard, whenever it suits you.

Safety & privacy

What do you collect about my child?

As little as the service allows: a nickname you choose, their grade, and their learning activity inside Branon. No real name, no email, no phone, no photos, no date of birth. You, the parent, are the only person in the family with real-world identity attached to the account.

Can my child talk to strangers on Branon?

No. There is no chat between users, no social feed, no comments, no friend requests, and no ads. The only conversation in the product is between your child and the learning assistant.

What exactly can I see as a parent?

Their activity (active days, sessions, topics studied, with timestamps), a plain-language academic picture (which concepts are doing well, building, or needing attention), test-prep accuracy by difficulty, and the questions they've asked Chinni. What you won't see: raw "mastery scores" or rankings — we translate, we don't grade your child at you.

The content is AI-generated — can I trust it?

Branon's explanations, practice questions, and simulations are generated by AI, and AI can make mistakes. We say this plainly rather than pretending otherwise — important answers should be verified against textbooks and teachers. See our Disclaimer for the full picture.

Billing & plans

How does the family plan work?

One subscription covers your whole family, priced in your local currency: a 1-child plan, a 2-children plan (about 1.6× the 1-child price), and a 3-children plan (about 2.2× the 1-child price) — see the Pricing page for exact current amounts in your region. Every plan includes unlimited normal use of all learning features, the right student app for each child's grade, and the full parent dashboard. A second parent or guardian can be invited with equal access at no extra cost.

What happens at the end of the 8-day trial?

Nothing is charged — we don't have your card. If you subscribe, everything continues. If you don't, child profiles are archived and every bit of learning history is kept, so you can subscribe later and resume exactly where they left off.

Can I change plans as my family changes?

Yes. Adding a child, or restoring one you'd removed, works immediately — full access right away, with the higher price applying only from your next renewal, never a mid-cycle top-up. Removing a child takes effect immediately for access, but your price doesn't drop until your next renewal — you keep what you've already paid for. If it's your last remaining child, your subscription is scheduled to cancel at the end of that period rather than continue billing for zero children.

What happens to a child's data when I remove them?

You choose: keep their data for 30 days (fully restorable from your dashboard any time before then, after which it's automatically and permanently deleted), or delete everything immediately and permanently with no grace period. You can download a full copy of a child's data at any time before deletion.

How do I cancel, and can I get a refund?

Cancel anytime from your dashboard — your children keep full access until the end of the period you've paid for, and you're not billed again. Refund specifics are spelled out in our Refund & Cancellation Policy.

Everyday use

My child forgot their PIN. Now what?

You reset it from your own dashboard in a few taps. Their Student ID is always visible there too. No support ticket, no waiting.

My child's textbook chapter isn't in the topic list. Can they still get help?

Yes — they can photograph the page, paste the text, or upload a PDF, and Branon teaches from that material directly. Anything not in the catalog can be added as a custom topic.

What are Rapid-fire and Relax drills?

Two speeds of timed quiz. Rapid-fire puts a countdown on each question — great for a quick 2-minute burst. Relax runs a whole session on one timer — 5 or 20 unhurried minutes. Your child picks the mode, the length, and the difficulty.

Will Branon pressure my child with streaks and leaderboards?

No streaks, no leaderboards, no comparisons with other children, and no scores flashed at them when they get something wrong. Learning here is a conversation, not a competition.

Still curious? Ask us directly — we're happy to help.

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